Refund policy
We accept returns within 14 days from the date of shipment if items are damaged. Items must be returned in their original condition, unworn, unaltered, unwashed.
The customer will be responsible for return shipping.
If you receive a defective item, please send us pictures of the damage to sales@cottonbloomapparel.com
Once you receive the item and verify that it meets the conditions of the return policy, the purchase price (excluding the original shipping cost) will be refunded directly to the payment method used for the purchase.
Once again any and all refunds will exclude cost of shipping and taxes
Wholesale & Custom Manufacturing Terms and Conditions
1. Final Sale Policy
All wholesale, bulk, made-to-order, custom manufacturing, private label, cut-and-sew, garment-dyed, printed, embroidered, and specially produced orders are 100% final.
Once an order has been confirmed and payment or a deposit has been received, the order may not be canceled, modified, returned, exchanged, or refunded unless otherwise agreed to by Cotton Bloom Apparel in writing.
2. Deposits
Any deposit paid toward a wholesale or custom order is non-refundable.
Deposits reserve production capacity, purchase raw materials, schedule labor, and initiate manufacturing. If the purchaser cancels the order after production has begun, the deposit will be retained by Cotton Bloom Apparel.
If full payment has already been made, any refund remains solely at Cotton Bloom Apparel’s discretion unless otherwise required by law.
3. Custom Manufacturing
Custom manufacturing includes, but is not limited to:
- Custom fabrics
- Custom dye lots
- Custom colors
- Custom sizing
- Private labeling
- Neck labels
- Screen printing
- Embroidery
- Wash treatments
- Special finishes
- Custom patterns
- Custom packaging
Because these products are manufactured specifically for the purchaser, they cannot be resold and therefore are non-returnable and non-refundable.
4. Production Variations
The purchaser acknowledges that manufacturing may naturally result in reasonable variations including:
- Color shade
- Wash intensity
- Vintage appearance
- Distressing
- Measurements
- Shrinkage
- Texture
- Fabric hand feel
- Stitch placement
- Dye absorption
Reasonable manufacturing variations do not constitute defects and are not grounds for cancellation, return, replacement, refund, or chargeback.
5. Inspection Period
The purchaser must inspect the shipment promptly upon delivery.
Any claim regarding shortages, shipping damage, or manufacturing defects must be submitted in writing within five (5) business days after delivery.
Failure to notify Cotton Bloom Apparel within this inspection period constitutes acceptance of the goods.
6. Refusal of Shipment
Refusing delivery does not cancel the purchaser’s payment obligations.
If a shipment is refused without Cotton Bloom Apparel’s written authorization, the purchaser remains responsible for the full purchase price, all shipping charges, storage fees, return freight, handling costs, and any additional expenses incurred.
7. Shipping
Delivery dates are estimates only.
Cotton Bloom Apparel is not responsible for delays caused by:
- Shipping carriers
- Customs
- Weather
- Government actions
- Supply chain disruptions
- Labor shortages
- Material shortages
- Force majeure events
- Other circumstances beyond its reasonable control.
8. Risk of Loss
Risk of loss transfers to the purchaser when the shipment is delivered to the shipping carrier or as otherwise agreed in writing between the parties.
Claims for loss or damage during transit should be made with the carrier where applicable.
9. Chargebacks
The purchaser agrees not to initiate a chargeback for goods that have been manufactured, shipped, or delivered in accordance with this agreement.
If a chargeback is initiated without a valid legal basis, Cotton Bloom Apparel reserves the right to pursue recovery of all amounts owed, together with any collection costs, reasonable attorneys’ fees where permitted by law, court costs, and other available legal remedies.
Nothing in this section limits the purchaser’s rights under applicable law.
10. Payment Obligations
Failure to pay invoices when due may result in:
- Suspension of production
- Suspension of future orders
- Cancellation of payment terms
- Requirement for prepaid orders
- Collection proceedings
Past-due balances may accrue interest at the maximum rate permitted by applicable law.
11. Limitation of Liability
To the fullest extent permitted by law, Cotton Bloom Apparel’s total liability arising out of any wholesale or custom order shall not exceed the amount paid by the purchaser for the specific products giving rise to the claim.
Cotton Bloom Apparel shall not be liable for indirect, incidental, consequential, special, punitive, or lost-profit damages.
12. Governing Law
These Terms and Conditions shall be governed by the laws of the State of California, without regard to its conflict-of-law principles.
Any legal action arising out of these Terms shall be brought in the appropriate state or federal court located in Los Angeles County, California, unless otherwise required by applicable law.
13. Acceptance
By placing a wholesale or custom order, submitting payment, paying a deposit, approving samples, or accepting delivery, the purchaser acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.